You can consult the Size Guide, available on each product page.
The measurements provided are indicative and based on age, weight, and height, helping you choose the most suitable size for your baby.

To ensure your NOOK KIDS® garments stay beautiful and comfortable for longer, follow these recommendations:

• Wash on delicate cycle up to 30ºC.
• Gentle spin
• Using mild and environmentally friendly detergents
• Avoid bleach or fabric softeners.
• Air dry; do not tumble dry.
• Iron on low heat, if necessary.

Tip: Always follow the instructions on each garment's label and consult the "Details & Care" section on the product page for specific information.

Garments made from organic cotton knitwear may shrink slightly (up to 5%) in the first few washes.
This is natural in organic fibers and does not compromise the comfort or durability of the garment.

We do not recommend it. The dryer can reduce the durability of natural fibers and alter the characteristic soft feel of organic cotton.

Yes. You can choose between Off-White or Gray, but all pieces in the same box will be sent in the same color to maintain a harmonious and elegant set.

Yes. You can select the size of each piece individually, ensuring that they all fit comfortably and perfectly on your baby.

No. Each Little Box includes a specific doll selected by NOOK KIDS®, in harmony with the theme and colors of the set.

Simply choose the products you want, select the size and color, add them to your cart, and complete your purchase using our secure checkout.

No. You can complete the order as a guest.
Creating an account is optional, but it allows you to view past orders, save your information, and make future purchases faster.

You will receive a confirmation email once the order is finalized and the payment is validated.

If your order has not yet been shipped, please contact us as soon as possible via email at support@nookkids.pt.
Once the order has been shipped, it will no longer be possible to change or cancel it.

Contact us immediately via email at support@nookkids.pt.
If the order has not yet been processed, we will try to correct the address before shipping.
Once submitted, the address cannot be changed.

We accept debit/credit cards, MB WAY, and other local payment methods available at checkout through our partner Ifthenpay.

Yes. All payments at NOOK KIDS® are 100% secure.
We only work with certified platforms that use encrypted connections (SSL) to protect your data and ensure secure transactions.

Yes. All orders include an electronic invoice, sent by email after payment confirmation.
We do not send paper invoices with the order, in line with our commitment to sustainability.

Enter the discount code in the corresponding field during checkout.
Only one code can be used per order.
It's not possible to apply codes after the purchase is complete.

Orders are typically prepared and shipped within 3 to 5 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with the tracking number.

Delivery time depends on the destination. The exact estimate will be displayed at checkout.

Average delivery times:

• Mainland Portugal: 2 to 3 business days
• Islands (Madeira and Azores): 3 to 5 business days
• Spain: 4 to 6 business days
• Central Europe: 5 to 7 business days
• Northern Europe: 7 to 10 business days

Yes. As soon as the shipment is made, you will receive a tracking number by email to follow the status of your order in real time.

We make every effort to meet estimated delivery times, but occasional delays may occur due to external factors (carrier, weather conditions, peak periods). NOOK KIDS® is not responsible for delays attributable to the carrier, but we are always available to help resolve the situation.

If the tracking indicates that the order has been delivered but you have not received it, please contact us at support@nookkids.co.uk. We will check with the carrier and follow up until the issue is resolved.

Currently, we ship to:

• Mainland Portugal and Islands (Madeira and Azores)
• Spain
• Central Europe: Austria, Belgium, France, Germany, Italy, Netherlands, Luxembourg
• Northern Europe: Ireland, Sweden

Free Shipping:

• Mainland Portugal: free shipping on orders over €80
• Other European destinations: free shipping on orders over €150
  
  For other amounts, shipping costs are calculated automatically at checkout based on your delivery address. The final amount is shown before completing your purchase.
  

Yes. We accept returns up to 14 days after receiving your order.
Items must be in perfect condition, unworn, with tags and in original packaging.

We do not accept returns of:

• Personalized or made-to-order items
• Sale items
• Gift cards
  

Contact us at support@nookkids.pt with your order number.
We will provide you with all necessary instructions, including the return address.

Yes, return shipping costs are the customer's responsibility, except in cases of defects or errors on our part.
As we are a small brand, we are not yet able to offer free returns - thank you for your understanding.

Contacte-nos através do email support@nookkids.pt com o número da sua encomenda.
Iremos fornecer-lhe todas as instruções necessárias, incluindo a morada de devolução.

We do not currently offer direct exchanges.
You must return the item following the return process and make a new purchase in the desired size.

Organic cotton is grown without harmful chemicals or pesticides, ensuring a naturally soft, breathable texture that is safe for baby's delicate skin.
In addition to protecting the environment, it promotes responsible farming practices and values fair labor throughout the production chain.

GOTS (Global Organic Textile Standard) is the leading international certification for organic textiles.
It ensures that all stages of production - from cotton cultivation to garment manufacturing - meet rigorous environmental and social criteria, guaranteeing ethical, sustainable, and transparent production.

Caring for your pieces properly extends their lifespan and reduces waste.
Washing at low temperatures (up to 30ºC), using eco-friendly detergents, and air drying not only preserves the quality of organic cotton but also reduces energy and water consumption.
Small gestures that make a difference for the planet.

All NOOK KIDS® items are produced locally in Portugal, in partnership with certified textile factories, ensuring high standards of quality, ethics, and sustainability.

Our garments are made from 100% GOTS-certified organic cotton, guaranteeing softness, safety, and comfort for the baby – and respect for the planet.

Yes. Our booties are handcrafted, one by one, with attention to every detail.
Each pair is unique and made with love, reflecting the care and value of handcrafted work.

You can subscribe through the form available on the website and receive news, exclusive offers, and inspiring content about the NOOK KIDS® universe (no spam - only relevant content).

By subscribing to the newsletter, you will receive a welcome email with a unique 10% discount code to use on your first purchase.

Yes. You can easily unsubscribe through the "Unsubscribe" link available in any newsletter email.
After cancellation, you will no longer receive communications from NOOK KIDS®.

Your data is treated with complete confidentiality, in accordance with our Privacy Policy.

You can contact us at support@nookkids.pt or through the contact form available on the website.
We respond with full attention, usually within 24-48 business hours.

We are available Monday to Friday, from 9am to 6pm (except national holidays).

No. Currently, NOOK KIDS® is a 100% online brand, shipping from Portugal to the rest of the European Union.