FAQs

You can consult the Size Guide, available on each product page.
The measurements presented are indicative and take into account age, weight and height, helping you choose the most suitable size for your baby.

To ensure NOOK KIDS® garments stay beautiful and comfortable for longer, please follow these recommendations:

• Wash on a delicate cycle up to 30 °C
• Use a gentle spin cycle
• Use mild detergent
• Avoid bleach and fabric softeners
• Air dry; do not tumble dry
• Iron at a low temperature, if necessary

Tip: Always follow the instructions on the label of each garment and consult the "Details & Care" section on the product page for specific information.

Garments made from organic cotton may shrink slightly during the first few washes. This is a natural characteristic of cotton, so we recommend always following the washing instructions on the label.

We do not recommend it. Tumble drying can affect the durability of the fibres and alter the soft feel characteristic of organic cotton. We recommend air drying.

Yes. You can choose between Ecru and Grey. All pieces in the same Little Box will be sent in the selected colour, creating a harmonious and elegant set.

Yes. Whenever applicable, you can individually select the size of each item, according to the options available in each Little Box.

Yes. You can choose your favourite doll from the available options for each Little Box, creating an even more special gift.

Yes. Each Little Box is carefully prepared in our gift packaging, ready for gifting.

Simply choose the products you want, select the size and colour, add them to your basket, and complete your purchase through our secure checkout.

No. You can complete your order as a guest.
Creating an account is optional, but it allows you to view past orders, save your details, and make future purchases quicker.

You will receive a confirmation email once your order has been successfully placed and payment has been confirmed.

If you wish to change or cancel your order, please contact us as soon as possible at support@nookkids.pt. You can also submit a cancellation request through your customer account, where applicable. We will do our best to accommodate your request provided the order has not yet been processed or shipped. Once shipped, it will no longer be possible to change or cancel the order.

Contact us immediately at support@nookkids.pt.
If the order has not yet been processed, we will try to correct the address before shipping. After dispatch, it may no longer be possible to change the delivery address.

We accept debit and credit cards, PayPal, MB WAY, Multibanco, and other local payment methods that may be available at checkout, depending on the country.

Yes. Payments are processed through secure payment providers using encrypted connections and the security measures implemented by the respective providers.

Yes. An electronic invoice is issued for every order and will be sent by email. If you require your Tax ID / VAT number to appear on the invoice, please provide it during checkout. We do not include paper invoices inside the orders.

Enter the discount code in the corresponding field during checkout.
Discount codes are subject to the conditions of each promotion and cannot be applied retroactively after the purchase is completed.

Orders are usually prepared and dispatched between 3 to 5 business days after payment confirmation. Once the order has been dispatched, you will receive a confirmation email with the tracking number.

The estimated delivery times below apply after the order has been dispatched. Delivery times may vary depending on the destination and any customs procedures.

• 
  Mainland Portugal and Spain: 3–5 working days

• 
  Madeira and Azores: 5–10 working days

• 
  European Union: 3–8 working days

• 
  United Kingdom, Switzerland, and Norway: 5–8 working days

• 
  United States and Canada: 5–8 working days

• 
  Japan and Australia: 5–8 working days
  
  

The estimated delivery time applicable to your order will also be displayed at checkout.

Yes. As soon as the order is dispatched, you will receive a tracking number by email, which you can use to track the delivery status.

We make every effort to meet the estimated delivery times. However, occasional delays may occur due to external factors such as weather conditions, customs procedures, or periods of high order volume.

If you experience any delays, please contact us at support@nookkids.pt and we will be happy to follow up on the situation with the carrier.

If the tracking indicates that the order has been delivered but you have not received it, please contact us at support@nookkids.pt. We will verify the situation with the carrier and follow up on the process with you.

Currently, we ship to:

• Mainland Portugal, Madeira and Azores
• European Union: Spain, Austria, Belgium, France, Germany, Italy, Netherlands, Luxembourg, Ireland, Sweden, Denmark and Finland
• Switzerland and Norway
• United Kingdom
• United States
• Canada
• Japan and Australia

Shipping costs vary depending on the destination and are displayed at checkout before the purchase is completed.

Portugal
Mainland Portugal: €3.50 - free for orders over €120
Madeira and Azores: €6.50 - free for orders over €120

Spain
€6.90 - free for orders over €120

European Union
€9–€12, depending on destination - free for orders over €150

United Kingdom, Switzerland, and Norway
€25 - free for orders over €200

United States and Canada
€30 - free for orders over €200

Japan and Australia
€35 - free for orders over €200

The applicable amount for your order will be displayed at checkout before the purchase is completed. In markets where we provide local currency, prices may be displayed in the corresponding currency.

For orders shipped to destinations outside the European Union, taxes, customs duties, or other local charges determined by the authorities of the destination country may apply. These charges are not included in the shipping costs, unless otherwise indicated at checkout.

Yes. You have 14 days after receiving your order to communicate your intention to return an item. Items must be returned in the same condition in which they were received, with no signs of use beyond what is necessary to check their characteristics, with original tags and, where applicable, in their original packaging.

Items made to the consumer’s specifications or clearly personalised are not eligible for return under the statutory right of withdrawal, where applicable.

Contact us at support@nookkids.pt, stating your order number and the items you wish to return.

We will send you all the necessary instructions for making the return. For eligible returns in Portugal, Spain and other European Union countries, we will provide a UPS return label.

For returns from other destinations, we will inform you by email of the procedure and return address.

You can also submit a return request through your customer account.

Return costs vary depending on the country of delivery:
Portugal and Spain
The first return for each order is free.

Rest of the European Union
The return cost is €10, which will be deducted from your refund. NOOK KIDS® will provide a pre-paid UPS return label.

United Kingdom, Switzerland, Norway, United States, Canada, Japan, and Australia
The direct costs of the return are borne by the customer.

In case of a defective, damaged, or incorrectly sent item, NOOK KIDS® will always cover the return costs.

Yes. The refund will be made using the same payment method used for the purchase, unless otherwise agreed.

The refund will be issued without undue delay and, where the statutory right of withdrawal applies, no later than 14 days after you notify us of your decision to withdraw from the contract. We may withhold the refund until we have received the returned items or until proof of their dispatch has been provided to us.

The time it takes for the amount to become available in your account may vary depending on the bank or payment method provider.

At present, we do not offer direct exchanges through our online store. If you would like a different size or colour, you can return the item in accordance with our returns policy and place a new order on our website.

Organic cotton is grown according to standards that restrict the use of synthetic pesticides and fertilisers. It is a naturally soft and breathable fibre, especially pleasant for garments in contact with delicate baby skin. Its production also seeks to reduce environmental impact and promote more responsible agricultural practices.

GOTS (Global Organic Textile Standard) is one of the most recognised international standards for textiles produced with organic fibres.
It defines environmental and social criteria throughout the processing and manufacturing of textile products, including requirements relating to the materials used, chemicals, working conditions and traceability.

Taking good care of your clothes helps to prolong their lifespan and reduce waste. Washing at low temperatures, using mild detergent, and air-drying helps preserve fibres and can reduce the energy consumption associated with clothing care.
Small acts of care can make a significant difference in the durability of each item.

NOOK KIDS® garments and knitwear are produced in Portugal by one of our partner factories, which is GOTS certified and specialises in manufacturing high-quality knitwear.

Our textile pieces are made from 100% GOTS-certified organic cotton, chosen for its softness, comfort, and quality.

Yes. Our booties are handcrafted, one by one, with special attention to every detail.
Each pair is carefully produced by hand, reflecting the value and care of artisanal work.

You can subscribe via the form available on the website to receive news, launches, exclusive offers, and content about the NOOK KIDS® universe

By subscribing to the newsletter and confirming your registration via email, you will receive an exclusive 10% discount code to use on your first purchase.

Yes. You can unsubscribe at any time using the ‘Unsubscribe’ link at the bottom of our emails. After cancelling, you will stop receiving marketing communications from NOOK KIDS®. Your personal data is processed in accordance with our Privacy Policy.

You can contact us at support@nookkids.pt or by using the contact form available on the website. We aim to respond to all messages within 24 to 48 business hours.

We are available from Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays).

No. NOOK KIDS® is currently an online-only brand and does not have a physical store.
We ship to several international destinations. You can find all available countries and their conditions on the Shipping page.